TERMS & CONDITIONS

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Bookings & Payment

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Bookings are considered as provisional until payment is received in full. Upon payment, bookings are confirmed by the company. Provisional bookings do not guarantee that the place on a training course, or date provisionally booked for a service, will be held as available for the customer. Provisional bookings may be cancelled at short notice by the company. 

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Payment methods and details are provided on the invoice. These include bank transfer and card payment. Cheque payments can be accepted with prior arrangement provided payment is cleared into the company account prior to the delivery of services. 

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Cancellation Policy

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Cancellations must be made in writing to the company. Cancellations made within 5 days of the booking are subject to a 100% charge and refunds will not be provided. 

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Circumstances Beyond Control

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While every effort will be made by the company to honour bookings, there may be times where courses will have to be rescheduled or cancelled due to safety concerns. These may be due to the weather being unsuitable for the level of course or service being delivered. The company will endeavour to communicate any foreseeable concerns with regard to weather with customers with as much notice as possible given the weather forecasting information available at the time. 

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Other circumstances beyond our control include, but are not limited to; equipment breakdown or failure, staff sick leave, unexpected emergencies, road / pier / slipway closures, supplier cancellation. 

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Health & Safety

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The health and safety of our staff and customers is paramount. As such, customers are required to follow the instructions of their instructor while engaging in Safe Water Training activities at all times to ensure they are operating in line with company policies, procedures and risk assessments. 

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Safe Water Training's activities are those of an adventurous and dynamic nature. As such, all participants will be required to read and sign a Health Declaration upon commencement of their activity. It is important that customers understand that these activities are potentially strenuous and require individuals to be in good health and not suffering any injuries or medical conditions that may impact their ability to safely take part in the activity. Should a customer have any queries in regard to this they should seek medical advice from their GP prior to booking onto one of our activities. 

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Complaints

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Complaints should be made in writing to the general manager. An investigation may be required to take place to ascertain all the facts around the complaint. This investigation may require interviews with customers and staff involved at the time. The company will endeavour to investigate and resolve all complaints as soon as reasonably practical. 

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